Customer Support

Shipping Policy

Your order.

Items ordered before 11am PST will normally process and ship same day.  Popular items sell out quickly. It is possible for you to see a message that an item is available on the product detail page, but discover it is sold out by the time you place your order.  When In-Stock Items are processed they will be shipped same day whenever possible. We will inform you when backorders become available. We apologize for any inconvenience caused. This often due to the manufacturer.

Items ordered are shipped via USPS Priority Mail, USPS, FedEx Ground and UPS Ground.  How and when it arrives depends on which shipping options you’ve chosen.

  • USPS Priority Mail takes three days after one day processing to arrive.
  • FedEx and UPS Ground takes around five days to arrive.

NOTE: Only some of our products ship with USPS Priority Mail.

Shipping Restrictions.

Warranty issues and manufacturer restrictions prevent us from shipping certain products to certain geographical locations. Please contact us for more information.

Please Note: Due to shipping restrictions we do not ship to Puerto Rico, Alaska or Hawaii. UPS and FedEx do not deliver to P.O. boxes, therefore we must have a valid address to ship your order.  You’ll be notified after placing your order if we’re unable to ship specific items to the address specified. Check your email for periodic updates.

Did you know?

Drug testing in the home and the workplace has become a necessity because of widespread prescription drug abuse. Families are deteriorating because of loved ones becoming addicted to illicit and prescription drugs. Drug abuse often starts at the bathroom cabinet. Check it regularly and dispose of outdated or unfinished prescriptions in a responsible way.

The average employer is unknowingly wasting thousands of dollars a year due to drug related workplace issues. Drug testing your employees saves lives and helps prevent addiction.

Every drug test kit supplied by us is made to the highest standard ensuring the result is as reliable and accurate as the last. Always follow manufacturer's recommendations when testing, otherwise you may get an erroneous result.

Test like the professionals!

Refer to our detailed testing instructions and test like an expert. We have compiled a thorough instruction sheet so you can confidently initiate and complete a drug test with confidence. The instructions were compiled by our in-house technicians who have received advanced training from DATIA and Department of Transport.

Here is a link to the INSTRUCTIONS