Frequently asked questions – Returns.
When can I return an item?
You may return most new, unopened items sold and fulfilled by Buy a Test Kit. Items must be in brand new, mint condition, in the original, undamaged manufacturer’s packaging including all packaging materials, such as product & inserts. See below for more details. All returns will be subject to a minimum 25% restocking charge if accepted. Returns must be made within 15 days of the shipping date.
Returning an Order
If you need to return items purchased from Buy a Test Kit:
- Please notify our customer returns department via our contact page. State in the email your date of order, order number and reason for the return.
- Request a returns authorization number and return address.
- Returns must be in brand new, mint condition, in the original, undamaged manufacturer’s packaging including all packaging materials, such as product & inserts.
- Returns must be made within 15 days of the shipping date.
- When returning items, they must be sent freight prepaid.
- Returns sent C.O.D. or “shipping charges collect” will be refused.
- Acceptance of the return of special order items is conditional based on the terms of return of the item’s manufacturer or supplier.
- To avoid any complications, be sure that you insure your return shipment.
- All returns will be subject to a minimum 25% restocking charge if accepted.
- Credit will be given only for items that we receive and inspect.
If damage occurred during transit, please do not dispose of the packaging. Contact the carrier for inspection and file a claim with the carrier.
Acceptance of the return of special order items is conditional based on the terms of return of the item’s manufacturer or supplier. If damage occurred during transit, please do not dispose of the packaging. Contact the carrier for inspection and file a claim with the carrier. When returning items, they must be sent freight prepaid. Returns sent C.O.D. or “shipping charges collect” will be refused.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. There is no refund for shipping. Credit will be given only for items that we receive and inspect. To avoid any complications, be sure that you insure your return shipment.
Please contact us immediately if you wish to cancel an order. Orders not dispatched can be canceled and refunded. If an order is dispatched prior to cancellation then you will be charged for shipping only.
Frequently asked questions – Shipping
Shipping Promise: We guarantee to ship your order as soon as possible. Orders received after 1 p.m. PST will not be processed for shipping until the next working day. Our fully trained staff are hard at work to ensure your order is expertly packed and promptly shipped. We want you to be completely satisfied with your Buy a Test Kit purchase.
Ground (5-7 Day) Shipping – This shipping method may not be available for certain zip codes, the states of Hawaii and Alaska, and U.S. Territories – such as Puerto Rico, the Virgin Islands, and Guam.
FedEx or UPS Next-Day – This service delivers by 9 p.m., Monday through Friday. This shipping method may not be available for certain zip codes, the states of Hawaii and Alaska, and U.S. Territories – such as Puerto Rico, the Virgin Islands, and Guam.
FedEx or UPS Next-Day, Expedited within the contiguous United States, where available. This service delivers by the end of the day, Monday through Friday, depending on the destination. This shipping method may not be available for certain zip codes, the states of Hawaii and Alaska, or U.S. Territories – such as Puerto Rico, the Virgin Islands, and Guam.
Wherever possible have your order shipped to business. The delivery driver may choose not to leave a package if you aren’t present to sign for it. To avoid such a situation and ensure receipt of your package, you may want to use a business address.
Frequently asked questions – Your Privacy
Your Privacy and Security are a Top Priority at Buy a Test Kit. We will never share, rent, or sell any customer information to any other party and never will.
When you submit personal information on our website we will protect your information both online and offline.
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store your personal information on computer systems located in limited access, secured facilities. Buy a Test Kit employees are trained and kept up-to-date on our security procedures.
Buy a Test Kit takes reasonable and appropriate steps to protect your personal information from unauthorized disclosure or access. However, no data transmitted over the internet or stored on a server can ever be 100% secured. Therefore, while we strive to protect your privacy and personal information, we cannot guarantee the security of any information transmitted or disclosed to us online. We are not responsible for the disclosure, destruction or theft of your personal information.
If you opted to register with us, you established a password for your account, in which case your online account information will be protected by your password. We suggest that you do not share disclose your password to anyone. You are responsible for the confidentiality of your account and password and are fully responsible for all activities that occur under your account and password. We suggest creating challenging passwords such as those with alphanumeric combinations.
When you submit personal information on our website, your information is protected both online and offline. We can only access your credit card (but not your actual credit card information) to issue credits, never for actual charges. Only you can produce a charge by placing an order in your password-protected account.
While on a secure page, such as our order form which is hosted in a secure data facility, the lock icon of your web browser becomes locked. This indicates that the connection between your web browser and our web server is secured. While on a secure page, the ‘HTTP’ on your browser changes to ‘HTTPS’.
When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the encryption software which meets or exceeds industry standards – (Secure Socket Layer). While on a secure page, such as our order form which is hosted in a secure data facility, the lock icon on the bottom of web browsers such as Firefox, Google Chrome, and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
Buy a Test Kit & Third Parties
Like most retailers, as you visit our websites, we are collecting information about that visit. We collect this information to improve our delivery of information and services to you. In order to collect this information, we utilize technology from third-party companies like Google. For example, we utilize Google Analytics to aid in website measurement. This software is employed to evaluate – anonymously and in aggregate about how people use the Buy a Test Kit website.
This software provides information about your device (e.g. computer, tablet, smartphone), the type of browser (e.g. Chrome, Safari, Firefox) and operating system (e.g. Windows, Macintosh, Android, iOS). We gather this information to make sure the websites are optimized based on the technologies the majority of people are using to access our websites.
Part of this technology utilizes internet “cookies.” Cookies are stored on your hard drive in the form of a text file. Most cookies are “session cookies” meaning that is automatically deleted when you close your browser. Other cookies are called “persistent” because they do not expire. Typically these cookies allow us to provide targeting information about products and pricing. However, you can easily remove them by following the directions in your browser’s help file.
While this statistical data is collected, it is important to note that Buy a Test Kit does not sell, rent or lease any of your personal information. Nonetheless, if required by law, we will release your personal information due to a search warrant, subpoena, court order, etc.
Privacy of “Confidential Testing Information”
BuyaTestKit.com will make all reasonable efforts to maintain the private information of our consumers, test donors, and sample collectors (hereinafter “Confidential Testing Information”). Confidential Testing Information may consist of consumer/donor/collector names, addresses, phone numbers, dates of birth, social security numbers, employment information; test or specimen ID #, test dates, test times, test results, reason for test, type of test, test conditions, identity of testing laboratory, or identity of person requesting test.
Except as set forth herein, Buy a Test Kit will not intentionally disclose Confidential Testing Information to any third party and will make reasonable efforts to protect Confidential Testing Information from disclosure to third parties. You may authorize, in writing, the release of your testing results to third parties, and Buy a Test Kit assumes no liability resulting from such authorized release of information.
In the event of a lawful subpoena or other order of any court of competent jurisdiction for Confidential Testing Information, Buy a Test Kit will comply with such court order, and Customer hereby acknowledges that under such circumstances Confidential Testing Information may be disclosed by Buy a Test Kit. Customer further acknowledges that BuyaTestKit.com may contract with third-party laboratories to conduct testing of samples and that such third party laboratories may maintain records of such tests. Customer acknowledges BuyaTestKit.com has no control over the conduct or omissions of such third-party laboratories. BuyaTestKit.com hereby disclaims any and all liabilities for any disclosure by such third party laboratories of Confidential Testing Information.”
Thank you for visiting Buy a Test Kit. By accessing this website, we ask that you follow our policies outlined here:
This is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on our site, including information that may be provided on our site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or substance abuse professional regarding any medical or health-related diagnosis or treatment options.
Not Substance Abuse Advice
The products and claims made about specific products on or through our site have not been evaluated by the United States Food and Drug Administration.
Our site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on our site, including information that may be provided on our site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or substance abuse professional regarding any medical or health-related diagnosis or treatment options.
Information provided on our site, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on our site including any product label or packaging should not be considered as a substitute for advice from a substance abuse professional. Information on our site is not comprehensive and does not cover all drug abuse issues or their treatment. Contact your substance abuse professional promptly should you have any drug-related questions.
You should not use the information or services on this site to diagnose or treat any drug abuse issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read the information provided by the product manufacturer and any product label or packaging, prior to using any drug testing product. Comments made in any forums on our site by employees or site users are strictly their own personal views made in their own personal capacity and are not claims made by us or anyone related to Buy a Test Kit. Product ratings by any current or previous employees or site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate substance abuse professionals.
Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.
Buy a Test Kit is not liable for any information provided on this site with regard to recommendations regarding different product types. The products or claims made about specific drug testing products have not been evaluated by the Food and Drug Administration. Consult with a substance abuse professional before using drug testing kits. Buy a Test Kit makes no guarantee or warranty with respect to any products or services sold.
Buy a Test Kit is not responsible for any damages for information or services provided even if Buy a Test Kit has been advised of the possibility of damages.
You must provide at your sole cost all equipment and services necessary to access our site.
Links to or access from any third-party websites or resources is not an endorsement of any information, product or service. Buy a Test Kit does not control or endorse any third party websites. Buy a Test Kit is not responsible for the content or performance of any third party websites. The use of any third party websites is at your own risk.
Copyright and other Intellectual Property
You acknowledge that all materials on our site, including our site design, text, graphics, sounds, pictures, software and other files and the selection and arrangement thereof, (collectively, “Materials”), are the property of Buy a Test Kit and are subject to and protected by United States and international copyright and other intellectual property laws and rights. The trademarks, service marks, trade names, and logos (collectively, “Marks”) contained on this site, including without limitation Buy a Test Kit are the sole property of Buy a Test Kit and may not be copied or otherwise used, in whole or in part without the prior written authorization of Buy a Test Kit. In addition, all page headers, custom graphics, and custom icons are Marks of Buy a Test Kit and may not be copied or otherwise used, in whole or in part without the prior written authorization of Buy a Test Kit. Other copyrights, trademarks, product names, company names, logos or intellectual property are the property of the respective owners with all rights reserved. Any use of any Materials or Marks owned by Buy a Test Kit is considered an infringement or our intellectual property rights (including patent rights) and will be legally pursued as such.
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Site Usage & Usage Termination
You are required to establish an account on this site in order to use certain features, such as making a purchase. You agree to provide accurate, true, complete and current information about yourself as prompted by this site and to promptly update such information to maintain accurate, true, complete and current information. If you provide any inaccurate, false, incomplete or outdated information or Buy a Test Kit at its sole discretion suspects that such information is inaccurate, false, incomplete or outdated, Buy a Test Kit reserves the right to suspend or terminate your account and prohibit any and all current or future use of this site or any portion thereof by you. During the registration process, you will create a username and password. You are responsible for the confidentiality of your account and password and are fully responsible for all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password or any other security breach and to ensure that you exit from your account at the end of each session. You agree to be responsible for all charges resulting from the use of your account on this site including charges resulting from unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to comply with this section.
You agree to use this site for lawful purposes and that you are responsible for your use of and communications on this site. You agree not to post on or transmit through this site any unlawful, infringing, defamatory, obscene, indecent, threatening, offensive or otherwise objectionable material of any kind including any material that encourages illegal conduct or conduct that would encourage civil liability, infringes on other’s intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in a manner that would interfere with normal operation or infringes on any other use of this site.
You agree not to access this site by any means other than the interface provided by Buy a Test Kit. Creating or maintaining any link from another website to any page on this site without prior written authorization from Buy a Test Kit is prohibited. Displaying or running this site or any information or material displayed on our site in frames or through similar means on another website without the prior authorization of Buy a Test Kit is prohibited. Any permitted links to our site must comply with all applicable laws, rules, and regulations.
Buy a Test Kit makes no representation that Materials contained on our site or that products described or offered on our site are appropriate or available for use in jurisdictions outside the United States, or that this Agreement complies with the laws of any other country. Users to our site outside the United States do so at their own initiative and risk and are responsible for complying with all applicable laws and regulations. You agree not to access our site from any location or territory where its contents are illegal and that you and not Buy a Test Kit are responsible for compliance with all applicable laws and regulations.
We reserve the right to terminate any account if your order is deemed fraudulent or credit card charges are disputed. You agree that Buy a Test Kit may terminate or suspend your access to all or part of our site, with or without notice, for any conduct that Buy a Test Kit, at its sole discretion, believes is in violation of any part of this Agreement, laws or regulations or is harmful to another user or any Buy a Test Kit parties.
The following shall survive any termination of the Agreement either by Buy a Test Kit or you; Privacy, Liability Disclaimer, Severability; Interpretation, and Miscellaneous.
User Content and Conduct
Where applicable on our site, you may post your own content (“User Content”). You understand that you are solely responsible for any content you post to our site. You alone assume all risks associated with your content including anyone’s reliance on its accuracy, truthfulness or reliability or any disclosure by you of information in your content that makes you identifiable. Once published, your content may not be able to be withdrawn. You may not imply that your content is endorsed by Buy a Test Kit. You may expose yourself to liability if your content is false, defamatory, intentionally misleading, violates any third-party right including copyright, trademark, patent, trade secret, privacy right, right of publicity or any other intellectual property or proprietary right or any material that is unlawful or violates or advocates the violation of any law or regulation. We cannot guarantee that your content will not be misused by other users. If you have the information you want to keep confidential and/or do not want others to use, do not post it to our site. Buy a Test Kit will not be liable for any user content, including, any errors or omissions, any loss or damage incurred as the result of the use of any user content in any manner posted to our site. Buy a Test Kit is not responsible for any user’s use or misappropriation of any content you post to our site.
You agree not to use this site to:
- Post or otherwise transmit any user content that is harmful, false, unlawful, obscene, defamatory or otherwise objectionable.
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- Collect data about other site users.
- Gain access to unauthorized areas of our site.
- Gain access to unauthorized servers or networks.
We will terminate the account and/or block site users who violate the intellectual property rights of any person on our site. You understand that by using our site you may be exposed to other’s user content that is indecent or otherwise objectionable. Buy a Test Kit does not endorse or have control over user content. User content is not reviewed by Buy a Test Kit prior to posting and does not reflect the opinions of Buy a Test Kit. Buy a Test Kit makes no representations or warranties express or implied with regards to the accuracy or reliability of user content or any other material or information you may obtain from this site. Buy a Test Kit is not responsible for monitoring this site for inappropriate user content or conduct. If at any time Buy a Test Kit chooses, in its sole discretion, to monitor this site, Buy a Test Kit nonetheless assumes no responsibility for the user content, has no obligation to modify or remove any inappropriate user content, and has no responsibility for the conduct of this site users submitting any such user content. Notwithstanding the foregoing, Buy a Test Kit reserves the right to remove any user content that violates this Agreement or is otherwise objectionable, in Buy a Test Kit’s sole discretion. You agree that you must evaluate, and bear all the risks that are associated with the use of any user content, including reliance on accuracy, completeness or usefulness of such content. In this regard, you acknowledge you may not rely on any user content. You are solely responsible for your interactions with other site users. Buy a Test Kit, in its sole discretion, has the right but is under no obligation to monitor communications between you and other site users and to terminate your site access.
You agree to indemnify us for any and all third party claims, damages, losses and causes of action arising from or as a result of your posting any content or materials or your failure to comply with this Agreement. Buy a Test Kit does not and cannot review all communications and content users post or upload to the interactive areas of this site. Buy a Test Kit is not responsible for any of the content of these communications or materials posted or uploaded to this site. Buy a Test Kit reserves the right to block, move, delete, edit whole or in part, any content submitted by you to this site that we determine to be fraudulent, deceptive, misleading, abusive, obscene, defamatory or violation of a copyright, trademark or other intellectual property right of another or otherwise unacceptable to Buy a Test Kit at its sole discretion. Any content posted to interactive areas of this site should not be construed as professional substance abuse advice or instruction.
This site is intended for adult use. If you are under 18, do not submit any information or content to this site.
This Agreement constitutes the only Agreement between Buy a Test Kit and any and all site users with respect to the subject matter of this Agreement. This Agreement supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, written or oral, with respect to the subject matter of this Agreement
If any provision of this Agreement is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from this Agreement and the remainder of this Agreement will remain in force. When used in this Agreement, the term “including” will be deemed to be followed by the words “without limitation”.
Applicable Law; Jurisdiction; Dispute Resolution
This Agreement and any dispute, litigation or arbitration arising from or in any way related to the Agreement or the relationship of the parties, whether the claims asserted in such dispute, litigation or arbitration are based on contract, tort, equitable relief or on any other basis shall be governed, construed and enforced in accordance with the laws of the United States and the State of California, with reference to the rules governing choice of laws.
Any litigation arising from or in any way related to this Agreement or the relationship of the parties must be brought in the federal or state courts located in Los Angeles County, California. You irrevocably consent to the jurisdiction of such courts and venue in Los Angeles County, California.
To the extent permitted by applicable law, you and Buy a Test Kit hereby waive the right to a trial by jury in any proceeding or litigation brought against the other with respect to this Agreement or this site. In addition, neither you nor Buy a Test Kit shall be entitled to join or consolidate claims by or against other site users, or litigate any claim as a representative or class action or in a private attorney general capacity.
You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure of the benefit of and be enforceable against the parties and their respective successors and assigns.
The failure of the Buy a Test Kit Entities to enforce your strict performance of any term of this Agreement will not constitute a waiver of such term and will not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this Agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising from or relating to the use of this site or this Agreement must be filed within one (1) year after such claim or cause of action arose or will be permanently barred. The “Liability Disclaimer” provisions of this Agreement are for the benefit of Buy a Test Kit Entities as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.